Refund Policy

At Younglea, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and procedures for requesting a refund for products bought through our website. By making a purchase, you agree to comply with the conditions stated below.

1. Eligibility for Refunds

To qualify for a refund, the following conditions must be met:

  • The item(s) must be returned within 60 days of delivery.
  • The item(s) must be in their original, unused, and unworn condition, with all original tags, packaging, and accessories intact.
  • The item(s) must not show signs of damage, alteration, or excessive use.
  • Customized products, limited-edition items marked as “final sale,” and items damaged due to improper care or misuse are not eligible for refunds.

2. How to Request a Refund

To initiate a refund, please follow these steps:

  1. Contact Our Team: Reach out to our customer service team at [email protected] with your order number, the reason for the return, and photos of the item(s) (if applicable). This helps us process your request efficiently.
  2. Receive Return Instructions: Our team will respond within 1–2 business days with a return authorization number and detailed instructions on how to ship the item(s) back to us.
  3. Ship the Item(s): Send the item(s) to the address provided, including the return authorization number on the package. You are responsible for covering the return shipping costs unless the item is defective or we made an error in your order (in which case we will reimburse reasonable shipping fees upon request).
  4. Inspection of Returned Items: Once we receive your return (typically within 3–5 business days of shipment), our team will inspect the item(s) to ensure they meet the eligibility criteria.

3. Refund Processing

  • Approval Notification: If your return is approved, we will send you an email confirming the refund.
  • Timeline: Refunds are processed within 5–10 business days of approval. The exact time it takes for the refund to appear in your account depends on your bank or payment provider, as some may take additional time to process the transaction.
  • Refund Method: Refunds will be issued to the original payment method used for the purchase. This includes credit/debit cards, PayPal, or other payment platforms. We cannot issue refunds to alternative payment methods unless explicitly requested and verified.

4. Partial Refunds

In certain cases, we may issue a partial refund:

  • If the item is returned with minor damage (e.g., missing tags but otherwise unused), a partial refund may be offered at our discretion.
  • If only a portion of your order is returned, the refund will be calculated based on the price of the returned item(s), minus any applicable fees (e.g., non-refundable shipping costs for international returns, if applicable).

5. Refunds for Defective or Incorrect Items

  • Defective Items: If you receive a defective item (e.g., manufacturing flaw), please contact us within 7 days of delivery with photos of the defect. We will arrange for a full refund, including return shipping costs, or send a replacement at no extra charge (your choice).
  • Incorrect Items: If we shipped the wrong item (e.g., wrong size, color, or product), notify us within 7 days of delivery. We will cover all return shipping costs and process a full refund or send the correct item, as requested.

6. Cancellations and Refunds

  • Orders can be canceled for a full refund only if the cancellation request is received before the order is shipped (typically within 24 hours of placement). To cancel, email us at [email protected] with your order number.
  • Once an order has been shipped, it cannot be canceled, and you will need to follow the return and refund process outlined above.

7. Contact Us

If you have questions about our refund policy or need assistance with a refund request, please contact our customer service team at:

[email protected]

We aim to resolve all refund inquiries promptly and fairly to ensure your satisfaction.